Email Outages: November 25th, 2008
Dear Nation,
As a result of an automated mail system update in the early hours of Tuesday, November 25th, Hosting Nation Clients would have been unable to send or receive email.
The specific reason for this was that after the update, the mail system defaulted to a simple default configuration leaving out custom settings. As a result port 26 was disabled; and there were some problems with sender address verification.
At this time, the issue has been repaired – and you should be able to send and receive email as normal. We do know what caused the issue, and are certain we can prevent it from happening again. To verify whether an email was sent, you can check your ‘sent items’. If the message is showing as sent then it got through. If you received a ‘message rejected’ response, or the mail came back to you – it will have to be sent again. We regret any inconveniences this may cause you in your day to day business dealings.
We would really like to be able to promise 100% uptime with no outages or issues, but we simply don’t feel that’s possible. What we can promise is that 100% of the time we are committed to providing increasingly better levels of service and stability, and that when issues arise we are equally committed to resolving them as quickly as possible – most always within 12 hours or less.
As a service to clients, we are constantly working on our knowledge base – located at http://support.hosting-nation.com. In the event that you experience any issues with website outages or issues, we encourage you to submit a ticket to our helpdesk – we endeavour to respond to all tickets within the hour and resolve all issues within 24 hours.